Regulatory and Legal


This Terms of Use (referred to as "Terms") is construed as the contract between you (Customer) and, which applies when you use the service of You should read and agree to all the provisions of this Agreement before using By using (Registered or unregistered, but using the service on, you are expressly agreeing to be bound by all of the terms of this Agreement. Modified versions of the Terms will be effective from the time we post it on the website. Customers will have to agree to continue using our services for new and amended terms.


Trading in commodities and products, whether real or imaginary, especially cryptocurrency, is risky. Prices can fluctuate on any given day. Because of such volatility, your investment may increase or decrease at any time. Any currency - no matter whether it is virtual or not - can be greatly altered in value and may even become worthless. There are always risks when you buy, sell, trade anything in the market. Bitcoin trading also has special risks other than official currencies and commodities in the market. Unlike most currencies supported by governments or other legal entities or by commodities such as gold or silver, Bitcoin is a special currency, backed by technology and trust. think There is no central bank to take corrective measures to protect Bitcoin's value in a crisis or print more money. Instead, Bitcoin is a global currency system that is not managed and controlled by organizations and individuals. Investors place a faith on a non-centralized, anonymous, and peer-to-peer digital system to maintain its integrity. Bitcoin trading is easily affected by bubbles or loss of confidence whether rational or unreasonable, which can collapse. For example, trust in Bitcoin may collapse because of unexpected changes imposed by software developers or others, a government change, the launch other better cryptocurrency , or deflated. Confidence can also collapse because of technical problems: if the anonymity of the system is compromised, if money is lost or stolen, or if hackers or governments can stop the transaction. There may be other risks that we have not anticipated or identified in terms of use. You should carefully evaluate your financial situation and your risk tolerance to make the appropriate choice in trading Bitcoins. We use banking services to receive deposits from customers and make payments. Our banks do NOT transfer Bitcoin, Bitcoin exchange, or any Bitcoin-related service.

Stay online

All services provided are without warranty of any kind, either express or implied. We do not guarantee that this site will have 100% of the time online to meet your needs. We will try to provide with the service as soon as possible but there is no guarantee that the access will be uninterrupted or there will be no delays, failures, errors, omissions or loss of transmission information. We will make every effort to ensure that the site is accessible to you as often as possible. We may suspend the operation of the site for maintenance and will attempt to notify you. We recognize that this can happen in an emergency.

Financial advice

For the avoidance of doubt, we do not offer any investment advice on the Website. We may provide information about Bitcoin's price, scope, fluctuations and events that have affected Bitcoin's prices but this is not considered investment advice and should not be construed as such. Any decision to buy or sell Bitcoin is at your sole discretion and we will not be liable for any loss suffered.
  1. Responsibilities of
    • is committed to protecting the information you share and provide. We absolutely do not trade, exchange, disclose your information and transaction history at
    • We will only use your information for the purposes of:
      • Enhance the utility for you when using our services.
      • Get your permission.
      • Requested by the authorities.
    • Customer support transactions safely, quickly, most convenient.
    • Resolve customer complaints promptly and quickly.
    • We only handle customer complaints within 7 days of the transaction being processed successfully.
  2. Customer Responsibility:
    • Provide complete and update your personal information, including: Name, email, phone number so that we can contact you when needed to resolve your complaints quickly.
    • Provides accurate transaction information and responsible for all information in the transaction.
    • Keep your account and information confidential. Absolutely not exchange, lend and transfer accounts to other users. We will not be responsible for solving the above issues.
  3. Regulations on secure online transactions:
    • Your bank account will receive the money immediately after trading at You will be solely responsible for preserving these amounts.When you use the transaction amount with to deal with a third party, we will not be responsible for resolving any complaints.
    • For defective orders, you may not send to others or post your defective order code on any other public site except for the support channel listings, including phone numbers, email,. only deals with customers who contact first with the correct order code and not solve the issues arising later.
    • If you do not follow the payment instructions when transferring money (such as wrong amount or incorrect transaction content), we require customers to provide the information transferred money and have the right to hold pending if we have doubts about transparency in your payments.
    • Catches are tracked and reserves the right to terminate your transaction or refuse your transaction.

Transactions & Handling

Customer is responsible for providing valid and accurate information in their transactions. is not responsible for the payment transactions that customers provide information is invalid or inaccurate. Customers must transfer electronic money, password or transfer money accurately to the account, address ... notice on the Payment Guide. is not responsible for payments that do not match the information has shown on the Payment Instructions page. is responsible for processing and completing the transaction on website. reserves the right to refuse to process any transaction that contains information that is in violation of the law. reserves the right to change fees, exchange rates, etc. without notice to customers. This change is effective immediately. does not send electronic money, passwords, bank transfers to third parties. All account information used to trade must be owned by you. assumes no responsibility for loss caused by delays caused by electronic / electronic payment systems to customers. is responsible for late transactions caused by errors from Every order has a billing period. You must pay before the deadline, if the system delay is entitled to automatically change the exchange rate. All transactions requiring customers to transfer money (VND) must be transferred via Internet Banking with the exact content as required by the system. We do not accept ATM transfers, Cash deposited directly at the counter without prior agreement with us. is not responsible for any damage that occurs to customers during maintenance or upgrades. When upgrading, maintenance we will have the official notice in the News. is not responsible for customers in the case of force majeure such as natural disaster, power failure, hardware damage, data loss can not be restored, hackers attack on system.

Cancellation - Refund

  • Related to fraudulent activity, fraud, money laundering.
  • Depositors for us do not make transactions at
  • Customers send money to third parties.
  • The purpose of the transaction is unclear or cloudy.
  • The agreement agrees to cancel the transaction between the customer and TikTakBTC reserves the right to refund money without disclosing the reason. In some cases needs to verify the transparency of the transaction, will require some documents, images related to the transaction. If discovers the material, the image you provided is inaccurate, there are signs of tampering, will hold your Order and seek legal help. reserves the right to refuse service to any individual without giving a reason.

The purpose of this privacy policy is to inform you of:

1. The kinds of personal information which we may collect about you and how it may be used;
2. Our use of information regarding IP Addresses and our use of cookies;
3. How your personal information may be disclosed to third parties;
4. Your ability to access, correct, update and delete your personal information;
5. The security measures we have in place to prevent the loss, misuse, or alteration of personal information under our control.


We may collect your personal information if you use this website, open an account via or perform any transactions on We may also collect personal information about you from recordings of telephone conversations between us and you (or your representatives) and from publicly available registers. Some of the personal information we collect is required by us to meet our legal and regulatory obligations (eg, information required to verify your identity). Otherwise, the personal information we collect is required in order for us to provide our services efficiently and effectively. The types of personal information which we collect may include: your name; your photographic identification; your address; your phone number; your e-mail address; your banking details including account numbers; your date of birth; and information about your transactions. We may use your personal information for the following purposes:
1. To allow you to open and operate an account on;
2.To improve our website (we continually strive to improve our website services based on the information and feedback we receive from you);
3. To enable you to complete transactions on;
4. To correspond with you in relation to your account and your transactions;
5. To analyze use of our services we provide;
6. As required for legal and regulatory purposes, including for dispute resolution purposes;
7. To provide you with information about products, services and promotions that may be of interest to you, from ourselves and third parties;
8. For market research e.g. surveying our Users' needs and opinions on issues, such as our performance etc.


We use the personal information for the purposes indicated at the time you provide us with such information, and/or otherwise for the purposes set out in this privacy policy and/or as otherwise permitted by law. We may make available the personal information that you provide to us to our affiliates, agents, representatives, service providers and contractors for these purposes. We may share users' personal information with financial institutions or insurance companies as required for the purposes of the company's dealings with those institutions, and with other companies in the case of a merger, divestiture, or other corporate re-organization. We may share users' personal information with the VietNam Securities, any financial dispute resolution scheme to which the Company subscribes, and other law enforcement bodies, regulatory agencies, courts, arbitration bodies and dispute resolution schemes, both in VietNam and internationally, as may be required by law. If you request it in writing, we may share your Personal Information with your nominated advisers. Except where disclosure of your Personal Information is required by law or requested by you, we will generally require any third party which receives or has access to Personal Information to protect such Personal Information and to use it only to carry out the services they are performing for you or for us, unless otherwise required or permitted by law. We will ensure that any such third party is aware of our obligations under this Privacy Policy and we will take reasonable steps to ensure that contracts we enter with such third parties binds them to terms no less protective of any Personal Information disclosed to them than the obligations we undertake to you under this Privacy Policy or which are imposed on us under applicable data protection laws.


You have the right to access the Personal Information we hold about you, and to require the correction, updating and blocking of inaccurate and/or incorrect data by sending an email to us. We will usually respond to your request within 14 days. You may also request the deletion or destruction of your Personal Information, your Account details or your Transaction details by sending an email to us. The Company will act on your request only when it is not inconsistent with its legal and regulatory obligations and compliance procedures. Upon your written request, we will inform you of the use and general disclosure of your Personal Information. Depending on the nature of your request, there may be a minimal charge for accessing your Personal Information.


We will hold your Personal Information only for as long as it is necessary for us to do so, having regard to the purposes described in this Privacy Policy and our own legal and regulatory requirements. In general, Personal Information relating to your Account for at least a period of five years after your Account is closed. Similarly, we usually retain information about Transactions on your Account for a period of five years from the date of the Transaction. Personal Information which is collected for other purposes will be discarded in accordance with our policies in place from time to time. We are authorized to provide for the victim and the involved parties in case your account is related to fraudulent activities or legal violations.


There may be links from our Site to other sites and resources provided by third parties. This Privacy Policy applies only to our Site, and any correspondence had with us via Accessing those third party sites or sources requires you to leave our Site. We do not control those third party sites or any of the content contained therein and you agree that we are in no way responsible or liable for any of those third party sites, including, without limitation, their content, policies, failures, promotions, products, services or actions and/or any damages, losses, failures or problems caused by, related to or arising from those sites. We encourage you to review all policies, rules, terms and regulations, including the privacy policies, of each site that you visit.


Our policies, content, information, promotions, disclosures, disclaimers and features may be revised, modified, updated, and/or supplemented at any time and without prior notice at the sole and absolute discretion of the Company. If we change this Privacy Policy, we will take steps to notify all Users by a notice on our website and will post the amended Privacy Policy on the website.


You have the right to access your Personal Information to correct, update, and block inaccurate and/or incorrect data. To exercise this right, contact us at [email protected] Tiktakbtc will respond to your request only where this is not inconsistent with our Terms of Use and other legal and regulatory obligations. Within 40 days of receipt of your written request, we will provide you with your Personal Information, including the purposes for which it was used and to whom it was disclosed to in accordance with your Subject Access Request rights under the Privacy Act 1988.


If you have any questions, comments, or concerns regarding our Privacy Policy and/or practices as it or they relate to the Platform, please contact us at [email protected] If you have a complaint about how your Personal Information has been used, please contact us in the first instance. If we cannot resolve your complaint to your satisfaction, you may complain to the Privacy Commissioner who may investigate your complaint further.

1. What is a cookie?

Cookies are text files containing small amounts of information which are downloaded to your computer or mobile device when you visit a certain webpage. Cookies are then sent back to the originating webpage on each subsequent visit, or to another webpage that recognises that cookie. Cookies are widely used in order to make the Websites work, or to work more efficiently, as well as to provide information to the owners of the Website. Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improving the user experience. Cookies may tell us, for example, whether you have visited the Websites before or whether you are a new visitor. They can also help to ensure that adverts you see online are more relevant to you and your interests. There are two broad categories of cookies: First party cookies, served directly by us to your computer or mobile device. Third party cookies, which are served by a third party on our behalf. We use third party cookies for [functionality, performance / analytics, advertising and social media purposes]. Cookies can remain on your computer or mobile device for different periods of time. Some cookies are 'session cookies', meaning that they exist only while your browser is open. These are deleted automatically once you close your browser. Other cookies are 'permanent cookies', meaning that they survive after your browser is closed. They can be used by the Websites to recognise your computer when you open your browser and browse the Internet again.

2. How do we use cookies?

We use cookies to:track traffic flow and patterns of travel in connection with the Websites;understand the total number of visitors to our Website on an ongoing basis and the types of internet browsers (e.g. Firefox, Chrome or Internet Explorer) and operating systems (e.g. Windows or Mac OS) used by our visitors;monitor the performance of the Websites and to continually improve them;customise and enhance your online experience; and enable Blockchain and third-party to advertise both on and off the Websites.

3. What types of cookies do we use?

The types of cookies used by us and our partners in connection with the Websites can be classified into one of five categories, namely 'essential Websites cookies', 'functionality cookies', 'analytics and performance cookies', 'advertising cookies', and ' social media cookies'. We've set out some further information about each category, and the purposes of the cookies we and third parties set in the following table.

4. How to control or delete cookies

You have the right to choose whether or not to accept cookies and we have explained how you can exercise this right below. However, please note that if you choose to refuse cookies you may not be able to use the full functionality of our Websites. Most browsers allow you to change your cookie settings. These settings will typically be found in the “options” or “preferences” menu of your browser. In order to understand these settings, the following links may be helpful, otherwise you should use the “Help” option in your browser for more details.

5. Changes to this Cookie Policy

We will occasionally update this Cookie Policy to reflect changes in our practices and services. When we post changes to this Cookie Policy, we will revise the "Last Updated" date at the top of this Cookie Policy. If we make any material changes in the way we collect, use, and/or share information held in cookies, we will notify you by prominently posting notice of the changes on the Websites. We recommend that you check this page from time to time to inform yourself of any changes in this Cookie Policy or any of our other policies.